How can we help?

Both of you sign in with Apple (Us → Play apart). In Us → Friends, add each other's Twine code, then tap Play → "Make … my partner". Both phones show four emoji; if they're the same, tap They match. You only do this once. You can also pair with a one-off six-character code from Us → Pair your phones.

Don't confirm. Cancel and start again with a new code. When the emoji differ, the two phones didn't end up with the same key. That's rare, and it's exactly what the check is there to catch.

Pair again from the new phone. The key is kept only on the phone that made it and isn't included in backups, so it can't move to another phone.

If they're offline, messages wait for them and arrive when they next open Twine, for up to 30 days. If they never arrive, check both phones are still paired (Us → Pairing). If one of you unpaired, pair again.

Live is for when you're both free, usually on a call. Pick a game and it arrives on their phone as an invite. With Play Anytime you answer now and they answer later. Neither of you sees the other's answers until you've both played, and then you see how you compare.

The Daily Spark changes at midnight UTC, not your local midnight, so you and your partner always get the same question even in different time zones.

Yes. In a live game, tap "See them" for a small video window you can drag to any corner. The camera only turns on when you tap it, and you can switch the feature off entirely in Us → Settings.

Both phones need Wi-Fi and Bluetooth switched on. They don't need an internet connection. When iPhone asks whether Twine can find devices on your local network, tap Allow. If you tapped Don't Allow, turn it back on in Settings → Twine → Local Network.

Yes. In same-room mode the phones connect directly to each other, with no internet and no server involved.

You can start 3 games a day from a library of 41. Chat, nudges and the Daily Spark are always free, and joining a game your partner starts doesn't count towards your three. If you run out, you can watch a short Twine+ promo for an extra game, up to twice a day.

On the App Store, for iPhone with iOS 17 or later: Twine: Games for Two. If you're enjoying it, a quick rating or review helps other couples find it.

All 121 games, every prompt, no daily limit and no promos. It's $24.99 a year with a free week at the start, $4.99 a month, or $59.99 once. The App Store sets the price in your country.

No. When you start a game with your partner, they play it too. Twine+ can also be shared with Apple Family Sharing.

Open Twine, go to Us and tap Restore purchases. Make sure you're signed in with the Apple ID you bought it with.

Apple handles billing. To cancel, open Settings, tap your name, then Subscriptions. For refunds, go to reportaproblem.apple.com. We never see your card or your Apple ID.

In Chat, tap ⋯ to report a problem or to unpair and block. Unpairing deletes the key and the chat history from your phone, and nothing more can reach you from that pairing. For anything urgent, email safety@twineapp.club.

Almost nothing, and nothing we can read. The Delete your data page lists everything that exists and how to erase it. The full detail is in the privacy policy.